In Need of Legal Counsel
Saturday, April 28th, 2007I’m having trouble with Washington Mutual. Again.
About a month ago I called WaMu and told them I’d like for them to close my account and cut me a check for my current balance. They informed me that I would have to bring my account balance to $0.00 before they could close it. No problem. I whipped out my debit card and debited the remaining balance from my account. I then called Washington Mutual and asked them to close my account. They informed me that they would do so.
I then assumed that they would be true to their word. However, I would find out that that would not be the case. Washington Mutual owed me $0.03 interest, and since I was closing my account, they deposited the interest into my checking account. Since my account was then at $0.03, WaMu decided that they couldn’t close it. They did not inform me of this, so I was unaware that they decided to keep my account open.
About a week ago a charity that I support deducted $32.00 from my savings account. WaMu allowed this transfer to go through and then charged me a $32.00 overdraft fee. I was livid when I got the text message alert that informed me that my account had reached a negative balance. I logged into my account and discovered that I now owed WaMu $63.97 ($32.00 + $32.00 - $0.03).
I called WaMu and calmly explained to them that if they had closed my account like I requested, then this wouldn’t have happened. I had met their requirements, as I had brought my account balance to $0.00. They informed me that since they owed me $0.03, they could not close my account. I asked why they didn’t either inform me of this or cut me a check for $0.03. The representative just told me that I owed them the full amount. Then she asked me in a sickly-sweet voice if there was anything else she could do for me.
My question is, do I owe WaMu the full amount, $32.00 for the donation, or nothing at all?